Well the results are in and posted over at the ESRI Support Blog.
we’re going to focus on the Search Results (because you really really want improvement there), and RSS Feeds. Why RSS Feeds? Because they’re relatively straightforward to implement, and it makes good sense to have them: if we (as a Community) are going to be making improvements to various Support Center content, RSS feeds can help everyone become aware of that improved content.
Cool, those were my two big ones.